Refund policy

Our 30-Day Money-Back Guarantee

Every Zyra Health purchase is backed by a 30-day money-back guarantee. If you're not happy with your purchase for any reason — including simply not loving how your skin looks and feels — contact us within 30 days of receiving your item and we'll refund you.

How to request a refund or return
Email us at jaiminp314@gmail.com with your order number. We respond within 1 business day. If a return is needed, we'll send you instructions and a return shipping label. Please don't send items back without contacting us first.

Condition of returns
Because our products are personal-care items, we don't resell returned goods — so you don't need to worry about perfect packaging. For unopened items, please return them in their original packaging where possible. For opened items covered by the satisfaction guarantee, we may not require a physical return at all; we'll let you know when you contact us.

Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us right away and we'll replace it or refund you — your choice.

Refund processing
Once your refund is approved, it's issued to your original payment method within 10 business days. Banks and card issuers may take additional time to post it. If more than 15 business days have passed since approval, email us at zyrahealthreach@gmail.com.

Digital products
Digital items (such as ebooks) are delivered instantly and are refundable within 30 days under the same guarantee.

European Union 14-day cooling-off period
If your merchandise ships to the European Union, you additionally have the right to cancel or return your order within 14 days, for any reason and without justification.

Contact
Zyra Health · Orlando, Florida, United States · (407) 815-5303 · jaiminp314@gmail.com